Tuesday, September 15, 2020

Navigating the Journey to VA Resources

.An opinion piece from one of our HTH Representatives that offers guidance in navigating the VA

I would like to share what I have learned from navigating Veterans Affairs’ (VA) services, hopefully, to give veterans hope that they both deserve and can obtain the resources offered there. The VA is a tough cookie, sweet because it holds valuable and earned resources for veterans but access to those well-deserved resources can be tough and almost make one feel it’s best to crumble and walk away from their countries’ promises.

To begin, I would like to advise that when seeking VA resources, it is the long game. No matter how you slice it, no matter how obvious it is that a veteran has earned them, it will take weeks to years to finalize access to VA resources and VA ratings, thus, the importance of patience. Please remember the length of the VA response and the manner of how they handle applications for resources and filing for claims is in absolutely no way a reflection of a veteran’s worthiness. While a veteran should exercise their civic interests as much as they want, when it comes to the VA it can be helpful to not be too concerned with the politics that can play out in the VA. Much like an active duty member of the armed forces is to refrain from politics, this tactic applied to the VA environment can likewise smooth rough waters for the veteran to obtain the many valuable resources offered. Please remember if there is anyone who deserves these services it is our veterans. If you are a veteran, please remember, you do deserve this and if patience is an unfair request due to your present struggles reach out to a trusted family member, friend, or local nonprofit advocate and ask them to be your voice. Let them navigate, in this there is strength.

Next, if you are the veteran or family member/friend speaking for the veteran, get an advocate. Trying to navigate the VA processes can be daunting for anyone, gaining the assistance of an advocate is not only wise but necessary. You can ask your local VA for a list of local advocates, if you have a Vet Center near you, you can ask them their recommendation on which advocate services seem to get the best and quickest results. If you are not physically close to any on these buildings, look online at https://www.va.gov/find-locations/, to locate which one is closest to you and give them a call.

Once you have an advocate established, follow up with them often. Be patient if they have a large caseload. Remember this is the long game. Schedule for yourself how often you will check in with your advocate and set reminders in your calendar. Schedule these calls when you know you will be in a calm environment that will support you in being patient with these calls. Perhaps you need zero distractions and quiet or a book on hand to read during the hold times. I have been on hold with the VA for over two hours and often would line up these calls with laundry time so I could do something with my hands to pass the time easily for me. Think ahead and plan for how to best handle long holds for you and your situation. Learn from trial and error on what works best for you, there will be an opportunity as there will be many of these calls. Be willing to learn what gets you the best response. I personally, went with once a month, I paid attention and found that our local VA responded best to once a month. It also gave us enough time in between calls to not be stressed by them. You can also ask your advocate how to long to wait before you check back in as an initial guide.

Now that you have your system set up to run the long game of obtaining your well-earned services start thinking about a plan to bridge the gap created by the long game. In the interim, you will need a plan to meet the needs of care that the VA will be providing you as it can take years to obtain results. Luckily, there are several veteran nonprofits who can help with just these situations and happy to do so, you just need to find each other. One of the most comprehensive lists available to veterans and those assisting them is the Caregiver Resource Directory which you can download for free at https://warriorcare.dodlive.mil/caregiver-resources/.

Depending on your circumstances it may be more than one organization that comes together to help bridge the gap between your current situation and the realization of VA services. Explore what the Coalition to Salute America’s Heroes can do for you or your veteran at www.saluteheroes.org. To our veterans, there are a lot of people who care about you and want to help. I hope this gives you a good start in your journey to find the support you deserve.

-caregiver of disabled USMC combat veteran (Six months to establish VA medical, two years to establish initial VA benefits, additional three years for first increase, additional 8 years for next increase, still working to finalize rating.)

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